Shipping policy

Shipping Policy

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At NYCHOICE COLLECTIONS, we are committed to delivering your order in a timely and efficient manner. This Shipping Policy outlines the types of shipping options available, shipping times, costs, and other relevant details.

1. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays) after the order is placed. Once your order is processed, it will be shipped using the chosen shipping method.
  • Order Confirmation: You will receive an email confirmation with your order details and a tracking number once your order has been shipped.

2. Shipping Options & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 7-10 business days after processing.
  • Expedited Shipping: Estimated delivery within 3-5 business days after processing.
  • Express Shipping: Estimated delivery within 1-3 business days after processing.

Please note that delivery times may vary depending on your location and any carrier delays beyond our control.

3. Shipping Rates

Shipping costs will vary based on your chosen shipping method and destination:

Shipping rates will be calculated and displayed at checkout based on your location and order size.

4. International Shipping

NYCHOICE COLLECTIONS offers international shipping to select countries. Please note:

  • Customs and Import Duties: Customers are responsible for any customs fees, import duties, or taxes applicable in their country. These fees are not included in our shipping charges and are payable upon delivery.
  • Delivery Times: International shipping times vary by destination. Additional delays may occur due to customs processing in the destination country.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can track your order through the carrier’s website using the tracking number provided. If you experience any issues with tracking your order, please contact us at Support@nychoicecollections.com.

6. Delivery Issues

  • Incorrect Address: Please ensure that all delivery details are accurate at checkout. NYCHOICE COLLECTIONS is not responsible for orders shipped to incorrect addresses provided by customers. In such cases, we cannot guarantee redelivery or reimbursement.
  • Lost or Stolen Packages: If your tracking shows that your package was delivered but you cannot locate it, please contact the carrier directly. NYCHOICE COLLECTIONS is not responsible for lost or stolen packages after confirmed delivery.
  • Damaged Packages: If your package arrives damaged, please contact us at Support@nychoicecollections.com with your order number and photos of the damaged item(s) for assistance.

7. Questions?

For any additional questions or concerns regarding our Shipping Policy, please reach out to our customer service team at Support@nychoicecollections.com. We’re here to assist you!